In an ever increasing field of changes in business operating environments, agile organizations depend on speedy responses to market opportunities. Industry leaders appearing invincible five years ago are now struggling to recreate and reframe their organizations just to keep their head above waters, that is, if it is not too late to stage a rebound.
So how do organizations redesign their businesses to come up with timely services and products? Donna Howes shares a comparable experience in a supply chain organization which chose to form cross-functional teams to: increase speed in responding to the market, deal with more complex issues, build an organization-wide common focus on the customer and facilitate organizational learning. She elaborates on some of the 10 factors that build the success of cross-functional teams and adds the importance of synergy and collaborative decision-making.
Donna Howes is a Certified Executive Coach and a Certified Human Resource Professional (CHRP). She writes for the People Talk professional magazine of the BC Human Resource Management Association. She is founder and principal of the consulting organization: Humanity at Work (www.humanityatwork.ca ). At the time of this interview, Donna is incumbent Vice-President of the BC Organization Development Network.